A community is a defined group of people who share a common environment or connection — such as a workplace, neighbourhood, residential building, campus, or organisation. At J-Pool, we refer to these as clusters: trusted networks where members can connect and share journeys safely and efficiently.

Yes. J-Pool is designed to operate within organised and trusted communities. Access is typically limited to members of a verified group to ensure safety, reliability, and a better overall experience.

All payments are made securely through the in-app payment system. No cash is required.

Yes. Members are verified using key information such as their name, contact details, and their connection to a specific community (e.g. workplace, residential group, or organisation).

Where applicable, additional checks may be required depending on the type of community or use case. This can include identity verification, driving credentials, or enhanced checks for specific scenarios such as journeys involving minors.

This layered approach helps ensure that everyone within a J-Pool community is known, accountable, and part of a trusted network.

Yes. J-Pool is designed for workplaces, residential communities, campuses, and organisations. If your community is not yet supported, you can request access and we’ll work with you to set it up.

Yes. You can schedule your journey ahead of time, making it easier to coordinate with others in your community and plan your day with confidence.

No. J-Pool is a shared mobility platform designed for trusted communities. It connects people who are already travelling in the same direction, rather than providing on-demand transport services.

J-Pool is designed for communities and organisations looking to make everyday movement simpler, more efficient, and more connected — including workplaces, campuses, residential areas, and local networks.

J-Pool includes built-in safety features such as profile verification, journey monitoring, and emergency SOS support — helping ensure every journey is secure and transparent.